# DNSimple: 500 errors on production website
- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-23 14:02 UTC · Resolved: 2026-07-23 14:46 UTC · Duration: 43 min
- Updates: 3 · Affected components: Zone deployment, Website
- [Vendor status page: https://stspg.io/n9s25xm7mlrr](https://stspg.io/n9s25xm7mlrr)
- [Company: DNSimple](https://rewindex.com/company/dnsimple.md)
## Part of an outage event
- [Azure west us outage, Jul 23, 2026: 25 vendors, 26 incidents](https://rewindex.com/events/2026-07-23-azure-west-us)
- This incident started in the same window without naming Azure (timing only, not evidence of a link). (timing only, posted −1 h 2 min vs the first vendor naming Azure)
```mermaid
flowchart LR
root["Azure west us
own incident not archived"]:::inferred
h1["Within an hour
2 vendors, 1 blamed Azure
JFrog, Optimizely"]:::blames
root --> h1
h4["1 to 4 hours later
2 vendors, 2 blamed Azure
Wiz, Sumo Logic"]:::blames
root --> h4
later["Later
1 vendor
Contentstack"]:::names
root --> later
me["DNSimple (this incident)
posted −1 h 2 min"]:::me
root -.->|"same window"| me
```
_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._
## Timeline of updates
- **investigating** 2026-07-23 14:02 UTC: We are currently investigating this issue.
- **monitoring** 2026-07-23 14:10 UTC: All systems are operating normally, and we are investigating root cause.
- **resolved** 2026-07-23 14:46 UTC: This incident has been resolved.
## Rewindex changes for this incident
- 2026-07-23 14:02 UTC: [Major incident: 500 errors on production website](https://rewindex.com/change/i6f0d2e55133fb9.md)
---
Canonical: https://rewindex.com/company/dnsimple/incidents/8c1bx7gq3s5v · Markdown: https://rewindex.com/company/dnsimple/incidents/8c1bx7gq3s5v.md · JSON: https://rewindex.com/api/v1/companies/dnsimple/incidents/8c1bx7gq3s5v · Generated 2026-10-20T00:06:08.841Z