# Discord: Continued issues with presence and DM delivery

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-02-28 21:54 UTC · Resolved: 2026-02-28 22:54 UTC · Duration: 1.0 h
- Updates: 5 · Affected components: Gateway
- [Vendor status page: https://stspg.io/0ddnmh6vwg2y](https://stspg.io/0ddnmh6vwg2y)
- [Company: Discord](https://rewindex.com/company/discord.md)

## Summary

Discord reported major Gateway degradation affecting presence and DM delivery from 2026-02-28 21:54 UTC to 2026-02-28 22:54 UTC, lasting 59 min. Existing sessions could miss new DMs; restarting sessions was suggested as a workaround. Discord said an earlier incident had been marked resolved in error, implemented a fix, and confirmed resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-02-28 21:54 UTC: We are currently investigating this issue. Restarting your sessions \*should\* fix it but existing sessions may have not be seeing new DMs
- **identified** 2026-02-28 22:28 UTC: We are currently investigating this issue. Restarting your sessions \*should\* fix it but existing sessions may have not be seeing new DMs
- **identified** 2026-02-28 22:42 UTC: This is actually a continuation of the incident from earlier today, which we marked "resolved" in error. We have now identified and are remediating the issue
- **monitoring** 2026-02-28 22:51 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-02-28 22:54 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-02-28 21:54 UTC: [Major incident: Continued issues with presence and DM delivery](https://rewindex.com/change/i665e6b9435ea9c.md)


---
Canonical: https://rewindex.com/company/discord/incidents/nm7zsjzv8kd2 · Markdown: https://rewindex.com/company/discord/incidents/nm7zsjzv8kd2.md · JSON: https://rewindex.com/api/v1/companies/discord/incidents/nm7zsjzv8kd2 · Generated 2026-10-18T10:38:59.357Z