# Discord: Messaging failures

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-08-04 18:49 UTC · Resolved: 2026-08-04 20:17 UTC · Duration: 1.4 h
- Updates: 6 · Affected components: API
- [Vendor status page: https://stspg.io/wlryy8d8r7wf](https://stspg.io/wlryy8d8r7wf)
- [Company: Discord](https://rewindex.com/company/discord.md)

## Summary

Discord reported a critical API outage affecting direct messages, interactions, shop, and SDK integrations from 2026-08-04 18:49 UTC to 2026-08-04 20:17 UTC, lasting 1 h 27 min. A fix was in place by 19:53 UTC, with nearly all users recovered by 19:59 UTC; the incident was resolved at 20:17 UTC. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-08-04 18:49 UTC: We are currently investigating an issue that is impacting users' ability to send direct messages. Other functionality including interactions, shop, and SDK integrations are also affected.
- **identified** 2026-08-04 18:50 UTC: We are continuing to work on a fix for this issue.
- **identified** 2026-08-04 19:36 UTC: We are actively working toward system recovery and will post another update in 10 minutes.
- **monitoring** 2026-08-04 19:53 UTC: We have a fix in place are seeing recovery, although some users may still be seeing impact.
- **monitoring** 2026-08-04 19:59 UTC: We're seeing significant positive impact from our earlier fix; nearly all users should be recovered at this point. We are monitoring closely.
- **resolved** 2026-08-04 20:17 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-08-04 18:49 UTC: [Critical incident: Messaging failures](https://rewindex.com/change/i1bc182886dec7c.md)


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Canonical: https://rewindex.com/company/discord/incidents/73wgk29dznv4 · Markdown: https://rewindex.com/company/discord/incidents/73wgk29dznv4.md · JSON: https://rewindex.com/api/v1/companies/discord/incidents/73wgk29dznv4 · Generated 2026-10-18T09:58:32.188Z