# DigitalOcean: Droplet Connectivity

> DigitalOcean status incident “Droplet Connectivity” on 2025-09-08: impact minor (vendor’s label), 6.7 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/digitalocean/incidents/xxrrnvt9flyn
Last updated: 2025-09-08T15:22:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-08 08:41 UTC · Resolved: 2025-09-08 15:22 UTC · Duration: 6.7 h
- Updates: 1
- [Vendor status page: https://status.digitalocean.com/incidents/xxrrnvt9flyn](https://status.digitalocean.com/incidents/xxrrnvt9flyn)
- [Company: DigitalOcean](https://rewindex.com/company/digitalocean.md)

## Timeline of updates

- **resolved** 2025-09-08 15:22 UTC: Our Engineering team investigated reports of Droplets becoming unresponsive. This issue was found to be caused by guest-level kernel hangs, and affected Droplets required a power cycle to restore functionality. Upon further investigation, this was identified to be an upstream kernel issue with Ubuntu 20.04 running kernel version 5.4.0-122-generic. This kernel version has exhibited stability problems that can lead to Droplets becoming unresponsive intermittently. Customers running Ubuntu 20.04 with kernel 5.4.0-122-generic are advised to upgrade to a newer kernel version using the commands below: sudo apt update sudo apt upgrade linux-virtual This problem is fixed with the newer kernel 5.4.0-123.139. The recommended option is to migrate to a more recent and fully supported OS version, such as Ubuntu 24.04, to ensure continued system stability and support. The affected customers can take the recommended steps above to avoid further impact. We appreciate your patience and apologize for any inconvenience caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by DigitalOcean, started 2025-09-08 08:41 UTC, resolved after 6.7 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/digitalocean/incidents/xxrrnvt9flyn
- Citation: DigitalOcean, “Droplet Connectivity” (2025-09-08 08:41 UTC). Archived by Rewindex: https://rewindex.com/company/digitalocean/incidents/xxrrnvt9flyn (CC BY 4.0).
- Markdown link: `[DigitalOcean: Droplet Connectivity (2025-09-08)](https://rewindex.com/company/digitalocean/incidents/xxrrnvt9flyn)`


---
Canonical: https://rewindex.com/company/digitalocean/incidents/xxrrnvt9flyn · Markdown: https://rewindex.com/company/digitalocean/incidents/xxrrnvt9flyn.md · JSON: https://rewindex.com/api/v1/companies/digitalocean/incidents/xxrrnvt9flyn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:41:21.112Z