# DigitalOcean: Customer Support Ticket Portal

> DigitalOcean status incident “Customer Support Ticket Portal” on 2024-01-31: impact minor (vendor’s label), 1.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/digitalocean/incidents/swc8grzsb33n
Last updated: 2024-01-31T15:26:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-01-31 14:26 UTC · Resolved: 2024-01-31 15:26 UTC · Duration: 1.0 h
- Updates: 1
- [Vendor status page: https://status.digitalocean.com/incidents/swc8grzsb33n](https://status.digitalocean.com/incidents/swc8grzsb33n)
- [Company: DigitalOcean](https://rewindex.com/company/digitalocean.md)

## Timeline of updates

- **resolved** 2024-01-31 15:26 UTC: Our team has confirmed the full resolution for the problem with our support portal at https://cloudsupport.digitalocean.com/s/ where customers were unable to create tickets with 'Billing' ticket type. We sincerely apologize and thank you for your patience as we worked through this issue. In case of any questions or concerns, please open a ticket with our Support team.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by DigitalOcean, started 2024-01-31 14:26 UTC, resolved after 1.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/digitalocean/incidents/swc8grzsb33n
- Citation: DigitalOcean, “Customer Support Ticket Portal” (2024-01-31 14:26 UTC). Archived by Rewindex: https://rewindex.com/company/digitalocean/incidents/swc8grzsb33n (CC BY 4.0).
- Markdown link: `[DigitalOcean: Customer Support Ticket Portal (2024-01-31)](https://rewindex.com/company/digitalocean/incidents/swc8grzsb33n)`


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Canonical: https://rewindex.com/company/digitalocean/incidents/swc8grzsb33n · Markdown: https://rewindex.com/company/digitalocean/incidents/swc8grzsb33n.md · JSON: https://rewindex.com/api/v1/companies/digitalocean/incidents/swc8grzsb33n · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:09:13.187Z