# DigitalOcean: GenAI Platform: Agents are failing to respond

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-15 05:41 UTC · Resolved: 2025-05-15 06:53 UTC · Duration: 1.2 h
- Updates: 1
- [Vendor status page: https://status.digitalocean.com/incidents/mr97w7lj47j1](https://status.digitalocean.com/incidents/mr97w7lj47j1)
- [Company: DigitalOcean](https://rewindex.com/company/digitalocean.md)

## Timeline of updates

- **resolved** 2025-05-15 06:53 UTC: From 03:20 UTC to 06:01 UTC, users may have experienced an issue affecting the GenAI Platform using Llama 3.370B where chatbots are failing to respond Our Engineering team has confirmed full resolution of the issue. Users should now be able to run chatbots normally. If you continue to experience any issues, please reach out to our support team by opening a ticket from within your Cloud Control Panel.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/digitalocean/incidents/mr97w7lj47j1 · Markdown: https://rewindex.com/company/digitalocean/incidents/mr97w7lj47j1.md · JSON: https://rewindex.com/api/v1/companies/digitalocean/incidents/mr97w7lj47j1 · Generated 2026-10-18T12:23:17.240Z