# DigitalOcean: Subsea Fiber Faults in the APAC region

> DigitalOcean status incident “Subsea Fiber Faults in the APAC region” on 2023-05-01: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/digitalocean/incidents/4w1yx5p58p1t
Last updated: 2023-05-01T20:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-05-01 20:00 UTC · Resolved: 2023-05-01 20:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.digitalocean.com/incidents/4w1yx5p58p1t](https://status.digitalocean.com/incidents/4w1yx5p58p1t)
- [Company: DigitalOcean](https://rewindex.com/company/digitalocean.md)

## Timeline of updates

- **resolved** 2023-05-01 20:00 UTC: Our Engineering team has continued to actively monitor the situation resulting from multiple subsea fiber faults in the APAC region. Over the last ten days, network connectivity on routes from Singapore to San Francisco and Singapore to Europe has not experienced any major packet loss or latency. Network routes to and from Bangalore also have not experienced any major packet loss or latency. Crews have been able to complete some cable repairs, leading to the stability for the routes mentioned. Our team is still observing daily packet loss and latency on network routes between Singapore and New York City, as well as Singapore and Toronto. These are normally short-lived and happen during Singapore business hours when traffic is heavy. Repair of all cables from crews is still pending and may continue for multiple weeks. Given the relative stability of routes, we will now close out this incident and provide any needed updates separately. If users experience a disruption in service or have any questions, we invite them to submit a support ticket from within their account. Thank you for your patience and understanding throughout this incident. Resolved: May 01, 2023 - 15:58 UTC - Update Around 07:00 UTC, we saw a small period of increased loss, due to increased traffic and congestion in the APAC region. This self-recovered and since then, we have not seen further periods of decreased performance. About two hours later, we experienced an unrelated issue in BLR1, details of which can be found here: https://status.digitalocean.com/incidents/6qr2q9yc9790. We originally believed the impact in BLR1 to be due to this incident, but confirmed it was a separate issue. We apologize for any confusion. As a reminder, we expect periods of increased loss and latency to continue to occur, but they are normally short-lived, and most happen during APAC business hours due to increased traffic and congestion. We continue to await the fiber fault repairs and make traffic routing changes when available for better performance. We expect the situation to continue to improve over the coming month as crews continue and complete work. Mar 29, 2023 - 10:25 UTC - Update Between 10:20 - 11:10 UTC, we experienced an uptick in loss and latency in the APAC region, due to a downstream effect of this incident. During this time, we saw a slight dip in public API availability, meaning a small subset of users may have experienced errors while sending requests. Users would have also seen loss and latency on Droplets and Droplet-based services in the APAC region. Periods of increased loss and latency continue to occur, but are normally short-lived, and most happen during APAC business hours due to increased traffic and congestion. We continue to await the fiber fault repairs and make traffic routing changes when available for better performance. We expect the situation to continue to improve over the coming month as crews continue and complete work. Mar 28, 2023 - 17:54 UTC - Identified Our Engineering team has observed recurring incidents that are continuing to affect our customers' resources in the APAC region. As a result, some users may be experiencing packet loss and increased latency in this area. Our team is actively monitoring the situation and implementing traffic routing changes where applicable to alleviate the congestion. We apologize for any inconvenience caused and will provide updates as the situation progresses. Mar 08, 2023 - 13:31 UTC - Monitoring The situation with network performance in the APAC region has continually improved in the past few weeks as repairs have progressed and traffic optimization to route around affected paths has continued. We have now been observing normal latency and zero packet loss for a few days, so we will move this incident to a Monitoring state for a few days. If the improvements we’ve seen continue, we’ll look to close this out and provide any further updates separately. Thank you for your patience as this situation unfold

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by DigitalOcean, started 2023-05-01 20:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/digitalocean/incidents/4w1yx5p58p1t
- Citation: DigitalOcean, “Subsea Fiber Faults in the APAC region” (2023-05-01 20:00 UTC). Archived by Rewindex: https://rewindex.com/company/digitalocean/incidents/4w1yx5p58p1t (CC BY 4.0).
- Markdown link: `[DigitalOcean: Subsea Fiber Faults in the APAC region (2023-05-01)](https://rewindex.com/company/digitalocean/incidents/4w1yx5p58p1t)`


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