# DigitalOcean: GenAI Platform

> DigitalOcean status incident “GenAI Platform” on 2025-05-13: impact minor (vendor’s label), 1.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/digitalocean/incidents/383x43vs0nxl
Last updated: 2025-05-13T23:22:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-05-13 21:50 UTC · Resolved: 2025-05-13 23:22 UTC · Duration: 1.5 h
- Updates: 1
- [Vendor status page: https://status.digitalocean.com/incidents/383x43vs0nxl](https://status.digitalocean.com/incidents/383x43vs0nxl)
- [Company: DigitalOcean](https://rewindex.com/company/digitalocean.md)

## Timeline of updates

- **resolved** 2025-05-13 23:22 UTC: Our Engineering team has confirmed that the issue affecting the GenAI Platform DeepSeek model has been fully resolved. Users should no longer encounter the message "It looks like the agent ran out of tokens while reasoning. Please try again or increase the max tokens." All functionality remains unaffected, and users should no longer experience any interruptions. If you continue to experience any issues, please reach out to our support team by opening a ticket from within your Cloud Control Panel.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by DigitalOcean, started 2025-05-13 21:50 UTC, resolved after 1.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/digitalocean/incidents/383x43vs0nxl
- Citation: DigitalOcean, “GenAI Platform” (2025-05-13 21:50 UTC). Archived by Rewindex: https://rewindex.com/company/digitalocean/incidents/383x43vs0nxl (CC BY 4.0).
- Markdown link: `[DigitalOcean: GenAI Platform (2025-05-13)](https://rewindex.com/company/digitalocean/incidents/383x43vs0nxl)`


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Canonical: https://rewindex.com/company/digitalocean/incidents/383x43vs0nxl · Markdown: https://rewindex.com/company/digitalocean/incidents/383x43vs0nxl.md · JSON: https://rewindex.com/api/v1/companies/digitalocean/incidents/383x43vs0nxl · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:46:20.649Z