# Dialpad: Application issues

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-04-04 16:10 UTC · Resolved: 2025-04-10 21:38 UTC · Duration: 6 d
- Updates: 5 · Affected components: Application, Messaging
- [Vendor status page: https://stspg.io/rkyqp02mmr98](https://stspg.io/rkyqp02mmr98)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Timeline of updates

- **investigating** 2025-04-04 16:10 UTC: Customers may experience issues loading a conversation, the team is investigating. If you experience this issue, please restart the app.
- **investigating** 2025-04-04 16:12 UTC: We are continuing to investigate this issue.
- **identified** 2025-04-04 23:33 UTC: A mitigation has been applied to prevent errors from impacting conversations. If you continue to experience issues, please restart the app.
- **monitoring** 2025-04-06 00:53 UTC: A fix has been implemented and we are monitoring the results. If you continue to experience issues, please restart the app.
- **resolved** 2025-04-10 21:38 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/dialpad/incidents/xgdq0lkns3dx · Markdown: https://rewindex.com/company/dialpad/incidents/xgdq0lkns3dx.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/xgdq0lkns3dx · Generated 2026-10-18T09:46:27.519Z