# Dialpad: Investigating degraded calling performance for some EU numbers and destinations

> Dialpad status incident “Investigating degraded calling performance for some EU numbers and destinations” on 2026-09-03: impact minor (vendor’s label), 42 min, 6 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/dialpad/incidents/w4bwxydgz392
Last updated: 2026-09-03T10:36:28Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-03 09:54 UTC · Resolved: 2026-09-03 10:36 UTC · Duration: 42 min
- Updates: 6 · Affected components: Carrier Networks: Local Numbers, Telephony Infrastructure: Outbound Calls, Telephony Infrastructure: Inbound Calls, Application
- [Vendor status page: https://stspg.io/cb2jr07djbvl](https://stspg.io/cb2jr07djbvl)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Timeline of updates

- **investigating** 2026-09-03 09:54 UTC: We are currently investigating this issue.
- **investigating** 2026-09-03 10:06 UTC: We are continuing to investigate this issue.
- **investigating** 2026-09-03 10:12 UTC: We are continuing to investigate this issue.
- **identified** 2026-09-03 10:19 UTC: The issue has been identified with a telephony carrier. Outbound calling has been routed around the problematic carrier, but inbound calls could still be impacted.
- **monitoring** 2026-09-03 10:27 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-09-03 10:36 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Dialpad, started 2026-09-03 09:54 UTC, resolved after 42 min, 6 update(s).

- Canonical URL: https://rewindex.com/company/dialpad/incidents/w4bwxydgz392
- Citation: Dialpad, “Investigating degraded calling performance for some EU numbers and destinations” (2026-09-03 09:54 UTC). Archived by Rewindex: https://rewindex.com/company/dialpad/incidents/w4bwxydgz392 (CC BY 4.0).
- Markdown link: `[Dialpad: Investigating degraded calling performance for some EU numbers and destinations (2026-09-03)](https://rewindex.com/company/dialpad/incidents/w4bwxydgz392)`


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Canonical: https://rewindex.com/company/dialpad/incidents/w4bwxydgz392 · Markdown: https://rewindex.com/company/dialpad/incidents/w4bwxydgz392.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/w4bwxydgz392 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:12:35.896Z