# Dialpad: Some customers may be experiencing degraded performance with Ai Agent

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-12-12 00:06 UTC · Resolved: 2024-12-12 04:07 UTC · Duration: 4.0 h
- Updates: 1
- [Vendor status page: https://status.dialpad.com/incidents/v7vw2kgvyjl5](https://status.dialpad.com/incidents/v7vw2kgvyjl5)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Part of an outage event

- [OpenAI outage, Dec 12, 2024: 13 vendors, 13 incidents](https://rewindex.com/events/2024-12-12-openai)
- This incident started in the same window without naming OpenAI (timing only, not evidence of a link). (timing only, posted +8 min vs the first vendor naming OpenAI)

```mermaid
flowchart LR
  root["OpenAI<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>5 vendors, 5 blamed OpenAI<br/>Twilio, Cursor, LlamaIndex, Gorgias +1"]:::blames
  root --> h1
  me["Dialpad (this incident)<br/>posted +8 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2024-12-12 04:07 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/dialpad/incidents/v7vw2kgvyjl5 · Markdown: https://rewindex.com/company/dialpad/incidents/v7vw2kgvyjl5.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/v7vw2kgvyjl5 · Generated 2026-10-20T02:21:27.521Z