# Dialpad: Accessing www.dialpad.com shows an error

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-18 13:41 UTC · Resolved: 2025-11-18 18:03 UTC · Duration: 4.4 h
- Updates: 3 · Affected components: Website
- [Vendor status page: https://stspg.io/67s2g4k76v51](https://stspg.io/67s2g4k76v51)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Summary

Dialpad reported a major website outage showing errors at www.dialpad.com, starting 2025-11-18 13:41 UTC and resolved 2025-11-18 18:03 UTC (4 h 21 min). Dialpad attributed it to a worldwide CloudFlare service incident; a fix was implemented and service fully recovered. Calling and messaging were unaffected, and users could sign in directly at https://dialpad.com/login. _(machine-written, sol)_
## Timeline of updates

- **identified** 2025-11-18 13:41 UTC: The issue is due to a worldwide CloudFlare service incident: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7. Users can go directly to https://dialpad.com/login to sign in. Calling and messaging are unaffected.
- **monitoring** 2025-11-18 14:01 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-11-18 18:03 UTC: The service is fully recovered.

## Rewindex changes for this incident

- 2025-11-18 13:41 UTC: [Major incident: Accessing www.dialpad.com shows an error](https://rewindex.com/change/i70798cab3e311a.md)


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Canonical: https://rewindex.com/company/dialpad/incidents/t2d4pcrnffdw · Markdown: https://rewindex.com/company/dialpad/incidents/t2d4pcrnffdw.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/t2d4pcrnffdw · Generated 2026-10-18T11:27:37.034Z