# Dialpad: Service degradation affecting Dialpad AI Voice and Text Agents

> Dialpad status incident “Service degradation affecting Dialpad AI Voice and Text Agents” on 2026-11-02: impact major (vendor’s label), 1.5 h, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/dialpad/incidents/swrvyzz0pn36
Last updated: 2026-11-02T23:43:43Z

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-11-02 22:05 UTC · Resolved: 2026-11-02 23:37 UTC · Duration: 1.5 h
- Updates: 5 · Affected components: Dialpad Ai
- [Vendor status page: https://status.dialpad.com/incidents/swrvyzz0pn36](https://status.dialpad.com/incidents/swrvyzz0pn36)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Timeline of updates

- **investigating** 2026-11-02 22:05 UTC: We are currently investigating this issue.
- **investigating** 2026-11-02 22:47 UTC: We are continuing to investigate this issue.
- **identified** 2026-11-02 23:18 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-11-02 23:25 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-11-02 23:37 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-11-02 22:05 UTC: [Major incident: Service degradation affecting Dialpad AI Voice Agent](https://rewindex.com/change/iafe08d616acab1.md)
- 2026-11-02 22:33 UTC: [Incident silently edited: Service degradation affecting Dialpad AI Voice and Text Agents](https://rewindex.com/change/r853312a4389f0b.md)
- 2026-11-02 22:53 UTC: [Incident updated: Service degradation affecting Dialpad AI Voice and Text Agents](https://rewindex.com/change/rd8b504ea08a846.md)
- 2026-11-02 23:23 UTC: [Incident updated: Service degradation affecting Dialpad AI Voice and Text Agents](https://rewindex.com/change/r95a9a2d4201603.md)
- 2026-11-02 23:33 UTC: [Incident updated: Service degradation affecting Dialpad AI Voice and Text Agents](https://rewindex.com/change/r9359a4366540b0.md)
- 2026-11-02 23:43 UTC: [Incident updated: Service degradation affecting Dialpad AI Voice and Text Agents](https://rewindex.com/change/r5c4f6906e6a770.md)

## Cite this

Status incident (vendor impact label: major) posted by Dialpad, started 2026-11-02 22:05 UTC, resolved after 1.5 h, 5 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/dialpad/incidents/swrvyzz0pn36
- Citation: Dialpad, “Service degradation affecting Dialpad AI Voice and Text Agents” (2026-11-02 22:05 UTC). Archived by Rewindex: https://rewindex.com/company/dialpad/incidents/swrvyzz0pn36 (CC BY 4.0).
- Markdown link: `[Dialpad: Service degradation affecting Dialpad AI Voice and Text Agents (2026-11-02)](https://rewindex.com/company/dialpad/incidents/swrvyzz0pn36)`


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Canonical: https://rewindex.com/company/dialpad/incidents/swrvyzz0pn36 · Markdown: https://rewindex.com/company/dialpad/incidents/swrvyzz0pn36.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/swrvyzz0pn36 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:43:28.711Z