# Dialpad: Some customers may be experiencing issues making or receiving calls.

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-03-10 15:47 UTC · Resolved: 2026-03-12 22:11 UTC · Duration: 2 d
- Updates: 5 · Affected components: Telephony Infrastructure: Outbound Calls, Omnichannel, Application, Analytics, Messaging
- [Vendor status page: https://stspg.io/nqvlgwq0xk9t](https://stspg.io/nqvlgwq0xk9t)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Timeline of updates

- **investigating** 2026-03-10 15:47 UTC: We are investigating a potential outage for some customers.
- **investigating** 2026-03-10 16:30 UTC: We are continuing to investigate this issue.
- **investigating** 2026-03-10 17:29 UTC: We are continuing to investigate this issue.
- **monitoring** 2026-03-10 17:31 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-03-12 22:11 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/dialpad/incidents/shyfnb8dpmnf · Markdown: https://rewindex.com/company/dialpad/incidents/shyfnb8dpmnf.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/shyfnb8dpmnf · Generated 2026-10-18T10:32:28.639Z