# Dialpad: Some customers may be experiencing issues with calls ringing after an operator answers

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-05-16 01:12 UTC · Resolved: 2025-05-16 02:44 UTC · Duration: 1.5 h
- Updates: 4 · Affected components: Telephony Infrastructure: Inbound Calls
- [Vendor status page: https://stspg.io/cb5fd5vr10ck](https://stspg.io/cb5fd5vr10ck)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Timeline of updates

- **investigating** 2025-05-16 01:12 UTC: We are currently investigating this issue.
- **identified** 2025-05-16 01:35 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-05-16 01:37 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-05-16 02:44 UTC: This incident has been resolved.


---
Canonical: https://rewindex.com/company/dialpad/incidents/ptf23gdh8f0f · Markdown: https://rewindex.com/company/dialpad/incidents/ptf23gdh8f0f.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/ptf23gdh8f0f · Generated 2026-10-18T12:20:48.973Z