# Dialpad: Contact Center calls stuck in queue

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-07-31 15:50 UTC · Resolved: 2021-07-31 20:48 UTC · Duration: 5.0 h
- Updates: 1
- [Vendor status page: https://status.dialpad.com/incidents/pdtjcw04yxtr](https://status.dialpad.com/incidents/pdtjcw04yxtr)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Timeline of updates

- **resolved** 2021-07-31 20:48 UTC: The issue affecting impacted customers ability to receive calls has been fully resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/dialpad/incidents/pdtjcw04yxtr · Markdown: https://rewindex.com/company/dialpad/incidents/pdtjcw04yxtr.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/pdtjcw04yxtr · Generated 2026-10-18T13:34:39.974Z