# Dialpad: Some customers may be experiencing issues with contact center on-duty status

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-04-10 19:05 UTC · Resolved: 2025-04-11 19:01 UTC · Duration: 24 h
- Updates: 4 · Affected components: Contact Center
- [Vendor status page: https://stspg.io/y0vq473mvlj0](https://stspg.io/y0vq473mvlj0)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Timeline of updates

- **investigating** 2025-04-10 19:05 UTC: Some customers may be experiencing issues changing contact center on-duty status. If you experience this issue, please restart the app.
- **investigating** 2025-04-10 19:40 UTC: Some customers may be experiencing issues changing contact center on-duty status. If you experience this issue on the desktop app, please try the Dialpad web app using these instructions: https://help.dialpad.com/docs/use-the-dialpad-web-app
- **monitoring** 2025-04-10 20:07 UTC: A potential fix has been implemented and we are monitoring the results. If you continue to experience the issue, please restart the app.
- **resolved** 2025-04-11 19:01 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/dialpad/incidents/nqr4mtzwfh38 · Markdown: https://rewindex.com/company/dialpad/incidents/nqr4mtzwfh38.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/nqr4mtzwfh38 · Generated 2026-10-18T10:42:17.370Z