# Dialpad: Some customers may be experiencing issues accessing the generative Ai Agents and Ai Live Assistants

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-06-10 12:19 UTC · Resolved: 2025-06-10 13:22 UTC · Duration: 1.1 h
- Updates: 4 · Affected components: Ai Agent
- [Vendor status page: https://stspg.io/qlhy5r34z0ql](https://stspg.io/qlhy5r34z0ql)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Timeline of updates

- **identified** 2025-06-10 12:19 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2025-06-10 12:20 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2025-06-10 12:58 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-06-10 13:22 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/dialpad/incidents/kfqj9s11cvkn · Markdown: https://rewindex.com/company/dialpad/incidents/kfqj9s11cvkn.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/kfqj9s11cvkn · Generated 2026-10-18T09:46:16.997Z