# Dialpad: Call routing issue during version transition

> Dialpad status incident “Call routing issue during version transition” on 2023-12-15: impact minor (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/dialpad/incidents/jgrjss49s8hn
Last updated: 2023-12-15T00:18:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-12-15 00:18 UTC · Resolved: 2023-12-15 00:18 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.dialpad.com/incidents/jgrjss49s8hn](https://status.dialpad.com/incidents/jgrjss49s8hn)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Timeline of updates

- **resolved** 2023-12-15 00:18 UTC: Between Dec-14 00:18 UTC and 00:34 UTC, up to 25% of inbound and outbound calls may have failed to connect. An incompatibility between backend server versions caused calls which were partially processed by each version to fail. Retries had a random chance to encounter the same error with a peak probability of 25% during the deployment.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Dialpad, started 2023-12-15 00:18 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/dialpad/incidents/jgrjss49s8hn
- Citation: Dialpad, “Call routing issue during version transition” (2023-12-15 00:18 UTC). Archived by Rewindex: https://rewindex.com/company/dialpad/incidents/jgrjss49s8hn (CC BY 4.0).
- Markdown link: `[Dialpad: Call routing issue during version transition (2023-12-15)](https://rewindex.com/company/dialpad/incidents/jgrjss49s8hn)`


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Canonical: https://rewindex.com/company/dialpad/incidents/jgrjss49s8hn · Markdown: https://rewindex.com/company/dialpad/incidents/jgrjss49s8hn.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/jgrjss49s8hn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:38:15.794Z