# Dialpad: Some customers may be experiencing issues making or receiving calls.

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-10-20 01:44 UTC · Resolved: 2026-10-20 09:21 UTC · Duration: 7.6 h
- Updates: 11 · Affected components: Telephony Infrastructure: Outbound Calls, Telephony Infrastructure: Inbound Calls
- [Vendor status page: https://stspg.io/fv5nb78jf4zn](https://stspg.io/fv5nb78jf4zn)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Summary

Dialpad reported a potential outage affecting some customers’ inbound and outbound calls, with major impact. The incident started at 2026-10-20 01:44 UTC and was still open when archived, open for 0 min at the last update; Dialpad was investigating, with no cause or fix stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-10-20 01:44 UTC: We are investigating a potential outage for some customers.
- **investigating** 2026-10-20 02:18 UTC: We are continuing to investigate the issue. Next update in 30 minutes.
- **investigating** 2026-10-20 02:45 UTC: We are continuing to investigate this issue. Our engineering team is actively working on a resolution. Next update within 30 minutes.
- **investigating** 2026-10-20 03:16 UTC: We are continuing to investigate this issue. Our engineering team is actively working on a resolution. Next update within 30 minutes.
- **investigating** 2026-10-20 03:46 UTC: Our engineering team is currently testing a potential fix. We will provide an update within the next 30 minutes.
- **investigating** 2026-10-20 04:16 UTC: We are continuing to test the fix. Next update within 30 minutes.
- **identified** 2026-10-20 04:54 UTC: The issue has been identified and service is starting to recover with the fix. We are currently working on full recovery. Next update in 30 minutes.
- **monitoring** 2026-10-20 05:17 UTC: A fix has been implemented and we are monitoring the results.
- **investigating** 2026-10-20 07:28 UTC: Customers are still experiencing issues on some types of devices and the engineering team is continuing their investigation.
- **monitoring** 2026-10-20 08:57 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-10-20 09:21 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-20 01:44 UTC: [Major incident: Some customers may be experiencing issues making or receiving calls.](https://rewindex.com/change/i2d5f2ab1070413.md)
- 2026-10-20 02:23 UTC: [Incident updated: Some customers may be experiencing issues making or receiving calls.](https://rewindex.com/change/rf8aa01b111ca6c.md)
- 2026-10-20 02:53 UTC: [Incident updated: Some customers may be experiencing issues making or receiving calls.](https://rewindex.com/change/rddf6de023cc20f.md)
- 2026-10-20 03:23 UTC: [Incident updated: Some customers may be experiencing issues making or receiving calls.](https://rewindex.com/change/r990da949ec201d.md)
- 2026-10-20 03:53 UTC: [Incident updated: Some customers may be experiencing issues making or receiving calls.](https://rewindex.com/change/r73e591e4126857.md)
- 2026-10-20 04:23 UTC: [Incident updated: Some customers may be experiencing issues making or receiving calls.](https://rewindex.com/change/r059e1ac4662515.md)
- 2026-10-20 05:03 UTC: [Incident updated: Some customers may be experiencing issues making or receiving calls.](https://rewindex.com/change/r833f03835912cb.md)
- 2026-10-20 05:23 UTC: [Incident updated: Some customers may be experiencing issues making or receiving calls.](https://rewindex.com/change/rc5839f1befb0bf.md)
- 2026-10-20 07:33 UTC: [Incident updated: Some customers may be experiencing issues making or receiving calls.](https://rewindex.com/change/r9206af67bb2119.md)
- 2026-10-20 09:03 UTC: [Incident updated: Some customers may be experiencing issues making or receiving calls.](https://rewindex.com/change/rab6460a7b6730a.md)
- 2026-10-20 09:23 UTC: [Incident updated: Some customers may be experiencing issues making or receiving calls.](https://rewindex.com/change/reb6f328d67f187.md)


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Canonical: https://rewindex.com/company/dialpad/incidents/dc53p1xfjqs2 · Markdown: https://rewindex.com/company/dialpad/incidents/dc53p1xfjqs2.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/dc53p1xfjqs2 · Generated 2026-10-21T06:01:51.236Z