# Dialpad: Third party Salesmate integration inadvertently deleting users

> Dialpad status incident “Third party Salesmate integration inadvertently deleting users” on 2024-02-21: impact minor (vendor’s label), 6.8 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/dialpad/incidents/918s16jx68vj
Last updated: 2024-02-22T01:25:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-02-21 18:34 UTC · Resolved: 2024-02-22 01:25 UTC · Duration: 6.8 h
- Updates: 1
- [Vendor status page: https://status.dialpad.com/incidents/918s16jx68vj](https://status.dialpad.com/incidents/918s16jx68vj)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Timeline of updates

- **resolved** 2024-02-22 01:25 UTC: Dialpad has disabled all the API keys we believe to associated with the Salesmate integration and restored the users it deleted. If you use Salesmate's integration, please connect with their support directly on when a fix will be available. When you are ready to re-enable the integration, please create a new API key for it. If required, you can contact Dialpad support to re-enable the existing API key.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Dialpad, started 2024-02-21 18:34 UTC, resolved after 6.8 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/dialpad/incidents/918s16jx68vj
- Citation: Dialpad, “Third party Salesmate integration inadvertently deleting users” (2024-02-21 18:34 UTC). Archived by Rewindex: https://rewindex.com/company/dialpad/incidents/918s16jx68vj (CC BY 4.0).
- Markdown link: `[Dialpad: Third party Salesmate integration inadvertently deleting users (2024-02-21)](https://rewindex.com/company/dialpad/incidents/918s16jx68vj)`


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Canonical: https://rewindex.com/company/dialpad/incidents/918s16jx68vj · Markdown: https://rewindex.com/company/dialpad/incidents/918s16jx68vj.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/918s16jx68vj · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:08:56.785Z