# Dialpad: Messaging service degradation and call notification issues

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-09-28 18:15 UTC · Resolved: 2022-09-28 19:38 UTC · Duration: 1.4 h
- Updates: 1
- [Vendor status page: https://status.dialpad.com/incidents/8svxsbtmmyy2](https://status.dialpad.com/incidents/8svxsbtmmyy2)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Part of an outage event

- [AWS outage, Sep 28, 2022: 16 vendors, 16 incidents](https://rewindex.com/events/2022-09-28-aws)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +1 h 18 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>3 vendors, 3 blamed AWS<br/>Daily, Unbounce, Gusto"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>3 vendors, 3 blamed AWS<br/>Lever, Jira, Confluence"]:::blames
  root --> h4
  me["Dialpad (this incident)<br/>posted +1 h 18 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2022-09-28 19:38 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/dialpad/incidents/8svxsbtmmyy2 · Markdown: https://rewindex.com/company/dialpad/incidents/8svxsbtmmyy2.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/8svxsbtmmyy2 · Generated 2026-10-20T00:09:56.336Z