# Dialpad: Call setup issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-08-13 17:37 UTC · Resolved: 2019-08-13 17:37 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.dialpad.com/incidents/8f18j5dg50tl](https://status.dialpad.com/incidents/8f18j5dg50tl)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Timeline of updates

- **resolved** 2019-08-13 17:37 UTC: A network backbone issue caused traffic between our datacenters to misroute starting at 10:09am US/Pacific. The issue was detected by automated systems at 10:10am and fixed by 10:25am. This would have mostly impacted new call setup but some call audio may have dropped as well. Root cause analysis and mitigation planning is underway.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/dialpad/incidents/8f18j5dg50tl · Markdown: https://rewindex.com/company/dialpad/incidents/8f18j5dg50tl.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/8f18j5dg50tl · Generated 2026-10-18T11:28:58.338Z