# Dialpad: Unable to Make and Receive calls using SF CTI

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-06-30 02:44 UTC · Resolved: 2022-06-30 04:13 UTC · Duration: 1.5 h
- Updates: 1
- [Vendor status page: https://status.dialpad.com/incidents/6wmpcqxbp0pm](https://status.dialpad.com/incidents/6wmpcqxbp0pm)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Timeline of updates

- **resolved** 2022-06-30 04:13 UTC: A breaking change in the Salesforce CTI dialer was rolled back at Jun 30, 2022, 3:06 AM UTC. We have verified that calls are working again and that errors have subsided.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/dialpad/incidents/6wmpcqxbp0pm · Markdown: https://rewindex.com/company/dialpad/incidents/6wmpcqxbp0pm.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/6wmpcqxbp0pm · Generated 2026-10-18T12:23:29.274Z