# Dialpad: Potential service degradation

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-04-09 17:50 UTC · Resolved: 2025-04-09 18:53 UTC · Duration: 1.1 h
- Updates: 4 · Affected components: Meetings, Telephony Infrastructure: Outbound Calls, Telephony Infrastructure: Inbound Calls, Integrations, Dialpad Ai, Application, Contact Center, API Platform, Messaging
- [Vendor status page: https://stspg.io/hr68575nrxbf](https://stspg.io/hr68575nrxbf)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Timeline of updates

- **investigating** 2025-04-09 17:47 UTC: We are investigating a potential service degradation. More details will be provided shortly.
- **investigating** 2025-04-09 17:50 UTC: We are investigating a potential service degradation. More details will be provided shortly.
- **monitoring** 2025-04-09 18:05 UTC: A fix has been deployed and we are monitoring the results. Some services may take additional time to recover as backlogs are processed, and we will provide an update shortly.
- **resolved** 2025-04-09 18:53 UTC: We have verified that service has recovered to normal.


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Canonical: https://rewindex.com/company/dialpad/incidents/58m2pgb5lhx3 · Markdown: https://rewindex.com/company/dialpad/incidents/58m2pgb5lhx3.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/58m2pgb5lhx3 · Generated 2026-10-18T13:30:51.349Z