# Dialpad: Toll Free Quality Degradation - 12/29/15

> Dialpad status incident “Toll Free Quality Degradation - 12/29/15” on 2015-12-30: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/dialpad/incidents/38wjcv9y9djb
Last updated: 2015-12-30T16:12:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2015-12-30 16:12 UTC · Resolved: 2015-12-30 16:12 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.dialpad.com/incidents/38wjcv9y9djb](https://status.dialpad.com/incidents/38wjcv9y9djb)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Timeline of updates

- **resolved** 2015-12-30 16:12 UTC: Starting at 11:30am PST on 12/29/15, we detected that the audio quality on a number of Toll-Free calls had degraded to the point that calls to some of those Toll-free numbers would have been very low quality. We identified the issue as coming from a particular data center of one of our carrier partners for those numbers and took steps to reroute those numbers to a different provider, which was completed within 90 minutes and all systems and quality was reported back to normal by 1:20pm PST on 12/29/15.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Dialpad, started 2015-12-30 16:12 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/dialpad/incidents/38wjcv9y9djb
- Citation: Dialpad, “Toll Free Quality Degradation - 12/29/15” (2015-12-30 16:12 UTC). Archived by Rewindex: https://rewindex.com/company/dialpad/incidents/38wjcv9y9djb (CC BY 4.0).
- Markdown link: `[Dialpad: Toll Free Quality Degradation - 12/29/15 (2015-12-30)](https://rewindex.com/company/dialpad/incidents/38wjcv9y9djb)`


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Canonical: https://rewindex.com/company/dialpad/incidents/38wjcv9y9djb · Markdown: https://rewindex.com/company/dialpad/incidents/38wjcv9y9djb.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/38wjcv9y9djb · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:44:58.450Z