# Dialpad: Some customers may be experiencing degraded performance with Omnichannel and IVR applications

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-04-27 17:45 UTC · Resolved: 2025-04-27 21:34 UTC · Duration: 3.8 h
- Updates: 3 · Affected components: Omnichannel
- [Vendor status page: https://stspg.io/gq0xx59b9l1l](https://stspg.io/gq0xx59b9l1l)
- [Company: Dialpad](https://rewindex.com/company/dialpad.md)

## Timeline of updates

- **investigating** 2025-04-27 17:45 UTC: We are currently investigating this issue.
- **monitoring** 2025-04-27 19:56 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-04-27 21:34 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/dialpad/incidents/03n0fz5m9dlf · Markdown: https://rewindex.com/company/dialpad/incidents/03n0fz5m9dlf.md · JSON: https://rewindex.com/api/v1/companies/dialpad/incidents/03n0fz5m9dlf · Generated 2026-10-18T11:31:15.517Z