# Dialpad in May 2025: incidents, uptime and changes

> Dialpad in May 2025: 8 incidents on its status page (3 major or critical), 99.67% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Dialpad’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/dialpad/2025/05
Last updated: 2025-06-01T00:00:00Z

- Incidents posted: 8 (major/critical: 3) · Maintenance: 0
- By vendor impact label: major 3, minor 4, none 1
- Uptime (vendor-reported): 99.67% free of major/critical incidents, 98.04% free of any incident; outage time 2 h 26 min, incident time 14 h 32 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2025](https://rewindex.com/company/dialpad/2025/04.md) · Next: [June 2025](https://rewindex.com/company/dialpad/2025/06.md) · [All months](https://rewindex.com/company/dialpad/reports.md) · [Dialpad](https://rewindex.com/company/dialpad.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Some customers in North America may have experienced issues with calls](https://rewindex.com/company/dialpad/incidents/rwhmzvlf1zq1.md) | major | 2025-05-09 17:31 UTC | 2025-05-09 17:50 UTC | 19 min | resolved |
| [Some customers might experiencing issues with calling, messaging and meetings](https://rewindex.com/company/dialpad/incidents/z603tkl0nm7c.md) | major | 2025-05-20 15:32 UTC | 2025-05-20 16:51 UTC | 1.3 h | resolved |
| [Some customers might be experiencing issues with calling and messaging](https://rewindex.com/company/dialpad/incidents/vtbzgb1m98rc.md) | major | 2025-05-21 14:42 UTC | 2025-05-21 15:30 UTC | 48 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Analytics Live Dashboard may be experiencing delays loading](https://rewindex.com/company/dialpad/incidents/20mv9v61qjh5.md) | minor | 2025-05-06 16:42 UTC | 2025-05-06 18:55 UTC | 2.2 h | resolved |
| [Some customers in North America may have experienced issues with calls](https://rewindex.com/company/dialpad/incidents/rwhmzvlf1zq1.md) | major | 2025-05-09 17:31 UTC | 2025-05-09 17:50 UTC | 19 min | resolved |
| [Some customers in North America may be experiencing issues with call audio](https://rewindex.com/company/dialpad/incidents/htn5jn2zvm4g.md) | minor | 2025-05-09 17:43 UTC | 2025-05-09 18:23 UTC | 39 min | resolved |
| [Some customers in Australia may be experiencing a degradation in sending and receiving SMS and MMS messages.](https://rewindex.com/company/dialpad/incidents/9ww8j385dnpg.md) | none | 2025-05-11 02:30 UTC | 2025-05-11 10:08 UTC | 7.6 h | resolved |
| [Some customers may be experiencing issues with calls ringing after an operator answers](https://rewindex.com/company/dialpad/incidents/ptf23gdh8f0f.md) | minor | 2025-05-16 01:12 UTC | 2025-05-16 02:44 UTC | 1.5 h | resolved |
| [Some customers might experiencing issues with calling, messaging and meetings](https://rewindex.com/company/dialpad/incidents/z603tkl0nm7c.md) | major | 2025-05-20 15:32 UTC | 2025-05-20 16:51 UTC | 1.3 h | resolved |
| [Some customers might experiencing intermittent issue with IVR Workflows](https://rewindex.com/company/dialpad/incidents/rgbczhk77tct.md) | minor | 2025-05-20 18:12 UTC | 2025-05-21 02:01 UTC | 7.8 h | resolved |
| [Some customers might be experiencing issues with calling and messaging](https://rewindex.com/company/dialpad/incidents/vtbzgb1m98rc.md) | major | 2025-05-21 14:42 UTC | 2025-05-21 15:30 UTC | 48 min | resolved |

## Cite this

Dialpad posted 8 status incidents in May 2025 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/dialpad/2025/05
- Citation: Dialpad, “Dialpad in May 2025” (2025-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/dialpad/2025/05 (CC BY 4.0).
- Markdown link: `[Dialpad: Dialpad in May 2025 (2025-05-01)](https://rewindex.com/company/dialpad/2025/05)`


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Canonical: https://rewindex.com/company/dialpad/2025/05 · Markdown: https://rewindex.com/company/dialpad/2025/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:17:00.426Z