# Dialpad in September 2020: incidents, uptime and changes

> Dialpad in September 2020: 4 incidents on its status page (1 major or critical), 99.67% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Dialpad’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/dialpad/2020/09
Last updated: 2020-10-01T00:00:00Z

- Incidents posted: 4 (major/critical: 1) · Maintenance: 0
- By vendor impact label: major 1, minor 3
- Uptime (vendor-reported): 99.67% free of major/critical incidents, 97.97% free of any incident; outage time 2 h 19 min, incident time 14 h 36 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2020](https://rewindex.com/company/dialpad/2020/06.md) · Next: [October 2020](https://rewindex.com/company/dialpad/2020/10.md) · [All months](https://rewindex.com/company/dialpad/reports.md) · [Dialpad](https://rewindex.com/company/dialpad.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Microsoft Authentication Outage](https://rewindex.com/company/dialpad/incidents/r6mhxxxclfyr.md) | major | 2020-09-28 22:06 UTC | 2020-09-29 00:25 UTC | 2.3 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Support via Chat is currently experiencing delays](https://rewindex.com/company/dialpad/incidents/s5mwjbfk74hz.md) | minor | 2020-09-01 16:27 UTC | 2020-09-01 17:47 UTC | 1.3 h | resolved |
| [We are investigating reports of calls to Canadian Phone Numbers having an issue with Dead Air and low QoS](https://rewindex.com/company/dialpad/incidents/0hj4bzjw4hzh.md) | minor | 2020-09-15 08:42 UTC | 2020-09-15 14:28 UTC | 5.8 h | resolved |
| [Inbound calls dropping in Brazil](https://rewindex.com/company/dialpad/incidents/1lvhqm5gc5c8.md) | minor | 2020-09-18 18:21 UTC | 2020-09-18 23:32 UTC | 5.2 h | resolved |
| [Microsoft Authentication Outage](https://rewindex.com/company/dialpad/incidents/r6mhxxxclfyr.md) | major | 2020-09-28 22:06 UTC | 2020-09-29 00:25 UTC | 2.3 h | resolved |

## Cite this

Dialpad posted 4 status incidents in September 2020 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/dialpad/2020/09
- Citation: Dialpad, “Dialpad in September 2020” (2020-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/dialpad/2020/09 (CC BY 4.0).
- Markdown link: `[Dialpad: Dialpad in September 2020 (2020-09-01)](https://rewindex.com/company/dialpad/2020/09)`


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Canonical: https://rewindex.com/company/dialpad/2020/09 · Markdown: https://rewindex.com/company/dialpad/2020/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:20:56.383Z