# Devin (Cognition): Service disruption for customers using non default linux distros in VPC deployments

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-14 15:01 UTC · Resolved: 2026-05-14 15:40 UTC · Duration: 38 min
- Updates: 2 · Affected components: Agent, Cloud Agent
- [Vendor status page: https://stspg.io/psyzsf3d0dxm](https://stspg.io/psyzsf3d0dxm)
- [Company: Devin (Cognition)](https://rewindex.com/company/devin.md)

## Timeline of updates

- **investigating** 2026-05-14 15:01 UTC: We are experiencing a service disruption to a subset of customers using non-default (Amazon Linux, RHEL) distros in VPC environments. A fix has been identified and being released.
- **resolved** 2026-05-14 15:40 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-05-14 15:01 UTC: [Major incident: Service disruption for customers using non default linux distros in VPC deployments](https://rewindex.com/change/idd0f3d6717dfd4.md)


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Canonical: https://rewindex.com/company/devin/incidents/9g0wd5s3flhc · Markdown: https://rewindex.com/company/devin/incidents/9g0wd5s3flhc.md · JSON: https://rewindex.com/api/v1/companies/devin/incidents/9g0wd5s3flhc · Generated 2026-10-20T02:20:35.135Z