# Devin (Cognition): Devin Cloud is unavailable

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-08-13 13:38 UTC · Resolved: 2026-08-13 16:18 UTC · Duration: 2.7 h
- Updates: 5 · Affected components: Cloud Web Client, Cloud Agent
- [Vendor status page: https://stspg.io/x0lzpjngx5fp](https://stspg.io/x0lzpjngx5fp)
- [Company: Devin (Cognition)](https://rewindex.com/company/devin.md)

## Timeline of updates

- **investigating** 2026-08-13 13:38 UTC: We are currently investigating this issue.
- **investigating** 2026-08-13 15:07 UTC: We are still investigating the issue
- **investigating** 2026-08-13 15:53 UTC: Our engineering team has identified elevated database connection activity as the source of the issue and has applied several mitigations; the application is partially operational, though some users may still experience slower response times. We are seeing steady recovery and are working closely with our infrastructure provider to fully restore normal performance. We will share additional updates as the situation progresses.
- **identified** 2026-08-13 16:08 UTC: Some users may still experience slower response times. We are steadily recovering and are still working to fully restore normal performance
- **resolved** 2026-08-13 16:18 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-08-13 13:38 UTC: [Critical incident: Devin Cloud is unavailable](https://rewindex.com/change/i1de9134da43446.md)


---
Canonical: https://rewindex.com/company/devin/incidents/8cj9m8z3w8tz · Markdown: https://rewindex.com/company/devin/incidents/8cj9m8z3w8tz.md · JSON: https://rewindex.com/api/v1/companies/devin/incidents/8cj9m8z3w8tz · Generated 2026-10-19T23:16:18.656Z