# Devin (Cognition): Degradation in new Devin Sessions

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-03 21:28 UTC · Resolved: 2026-09-03 22:41 UTC · Duration: 1.2 h
- Updates: 5 · Affected components: Cloud Agent (Enterprise), Enterprise - Cloud Agent (Enterprise), Cloud Agent
- [Vendor status page: https://stspg.io/vjz2sr1h9pq4](https://stspg.io/vjz2sr1h9pq4)
- [Company: Devin (Cognition)](https://rewindex.com/company/devin.md)

## Part of an outage event

- [AWS us-west-2 outage, Sep 3, 2026: 20 vendors, 20 incidents](https://rewindex.com/events/2026-09-03-aws-us-west-2)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted −21 min vs AWS’s own post)

```mermaid
flowchart LR
  root["AWS us-west-2<br/>posted 21:49 UTC"]:::root
  before["Posted before AWS did<br/>3 vendors, 3 blamed AWS<br/>Materialize, Temporal Cloud, Semgrep"]:::blames
  root --> before
  h1["Within an hour<br/>4 vendors, 4 blamed AWS<br/>Dropbox, Teleport, Wiz, SurveyMonkey"]:::blames
  root --> h1
  me["Devin (Cognition) (this incident)<br/>posted −21 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2026-09-03 21:28 UTC: We have identified that one of our cloud providers is having an outage impacting new devin launches
- **investigating** 2026-09-03 21:28 UTC: We are continuing to investigate this issue.
- **investigating** 2026-09-03 22:18 UTC: We are continuing to investigate this issue.
- **monitoring** 2026-09-03 22:20 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-09-03 22:41 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-03 21:28 UTC: [Major incident: Degradation in new Devin Sessions](https://rewindex.com/change/ic099269e1b0cd3.md)


---
Canonical: https://rewindex.com/company/devin/incidents/26pf0c5sr4zw · Markdown: https://rewindex.com/company/devin/incidents/26pf0c5sr4zw.md · JSON: https://rewindex.com/api/v1/companies/devin/incidents/26pf0c5sr4zw · Generated 2026-10-19T23:14:27.317Z