# Descript: Transcription jobs failing

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-29 18:12 UTC · Resolved: 2026-09-29 20:30 UTC · Duration: 2.3 h
- Updates: 6 · Affected components: Transcription, Transcription
- [Vendor status page: https://status.descript.com/incidents/01M3Q5VPNYW3EB3YK8EVS5PVMS](https://status.descript.com/incidents/01M3Q5VPNYW3EB3YK8EVS5PVMS)
- [Company: Descript](https://rewindex.com/company/descript.md)

## Summary

Descript reported a major outage in its transcription pipeline: transcription jobs could become stuck or fail. The incident started at 2026-09-29 18:12 UTC and was resolved at 2026-09-29 20:30 UTC, lasting 2 h 17 min; Descript reported restoring functionality but did not specify the underlying cause. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-29 18:12 UTC: We have detected a problem with our transcription pipeline, and we are currently investigating. Currently, transcription jobs may be stuck or failing.
- **monitoring** 2026-09-29 18:39 UTC: Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
- **resolved** 2026-09-29 19:05 UTC: This issue is now resolved.
- **identified** 2026-09-29 19:24 UTC: We have identified the underlying issue and are working to restore functionality.
- **monitoring** 2026-09-29 19:49 UTC: Functionality is fully restored and we are monitoring to ensure the system continues to be operational.
- **resolved** 2026-09-29 20:30 UTC: This issue is now resolved.

## Rewindex changes for this incident

- 2026-09-29 18:12 UTC: [Major incident: Transcription jobs failing](https://rewindex.com/change/i2ab4733705b8a1.md)


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Canonical: https://rewindex.com/company/descript/incidents/01M3Q5VPNYW3EB3YK8EVS5PVMS · Markdown: https://rewindex.com/company/descript/incidents/01M3Q5VPNYW3EB3YK8EVS5PVMS.md · JSON: https://rewindex.com/api/v1/companies/descript/incidents/01M3Q5VPNYW3EB3YK8EVS5PVMS · Generated 2026-10-18T09:41:07.563Z