# Descript: Help Center temporarily down

> Descript status incident “Help Center temporarily down” on 2026-08-18: impact minor (vendor’s label), 44 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/descript/incidents/01M0B32XQPSYPEEGVNHNMNQW9Q
Last updated: 2026-08-18T19:30:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-18 18:45 UTC · Resolved: 2026-08-18 19:30 UTC · Duration: 44 min
- Updates: 3 · Affected components: Zendesk
- [Vendor status page: https://status.descript.com/incidents/01M0B32XQPSYPEEGVNHNMNQW9Q](https://status.descript.com/incidents/01M0B32XQPSYPEEGVNHNMNQW9Q)
- [Company: Descript](https://rewindex.com/company/descript.md)

## Timeline of updates

- **investigating** 2026-08-18 18:45 UTC: We have reports that the help center is unavailable for some users. We are currently in the process of updating our support infrastructure. If this happens to you, please refresh your page and/or clear your browsers cache. We will update as soon as the update is complete.
- **monitoring** 2026-08-18 19:25 UTC: Functionality is fully restored and we are monitoring to ensure the system continues to be operational. If you are experiencing issues, please delete site data and close your browser completely and try again.
- **resolved** 2026-08-18 19:30 UTC: This issue is now resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Descript, started 2026-08-18 18:45 UTC, resolved after 44 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/descript/incidents/01M0B32XQPSYPEEGVNHNMNQW9Q
- Citation: Descript, “Help Center temporarily down” (2026-08-18 18:45 UTC). Archived by Rewindex: https://rewindex.com/company/descript/incidents/01M0B32XQPSYPEEGVNHNMNQW9Q (CC BY 4.0).
- Markdown link: `[Descript: Help Center temporarily down (2026-08-18)](https://rewindex.com/company/descript/incidents/01M0B32XQPSYPEEGVNHNMNQW9Q)`


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Canonical: https://rewindex.com/company/descript/incidents/01M0B32XQPSYPEEGVNHNMNQW9Q · Markdown: https://rewindex.com/company/descript/incidents/01M0B32XQPSYPEEGVNHNMNQW9Q.md · JSON: https://rewindex.com/api/v1/companies/descript/incidents/01M0B32XQPSYPEEGVNHNMNQW9Q · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:56:56.805Z