# Descope: Elevated error level 

- Impact (vendor’s label): unknown
- Status: monitoring
- Started: 2025-10-20 07:00 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 6 · Affected components: API, Console,  US 🇺🇸 →
- [Vendor status page: https://descopestatus.com/incident/cmgytasyb00qm7z7em95n5md4](https://descopestatus.com/incident/cmgytasyb00qm7z7em95n5md4)
- [Company: Descope](https://rewindex.com/company/descope.md)

## Part of an outage event

- [AWS us-east-1 outage, Oct 20, 2025: 141 vendors, 181 incidents](https://rewindex.com/events/2025-10-20-aws-us-east-1)
- This incident blames AWS as the cause. (hop 1, posted −11 min vs AWS’s own post)
- Evidence: “…Elevated error level We are currently investigating this incident.. AWS implemented a fix, error level seem to go down drastically We are currently monitoring the result. . Console is recovering parti…”

```mermaid
flowchart LR
  root["AWS us-east-1<br/>posted 07:11 UTC"]:::root
  before["Posted before AWS did<br/>5 vendors, 4 blamed AWS<br/>Salesforce, Descope, Ashby +2"]:::blames
  root --> before
  h1["Within an hour<br/>18 vendors, 17 blamed AWS<br/>Asana, Firebolt, Monday.com +15"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>30 vendors, 29 blamed AWS<br/>SingleStore, Loops, Buildkite +27"]:::blames
  root --> h4
  later["Later<br/>45 vendors, 44 blamed AWS<br/>RudderStack, Airbyte, Unbounce +42"]:::blames
  root --> later
  p0["Twilio<br/>posted +15 min"]:::blames
  root --> p0
  k0["BigCommerce<br/>+2 h 46 min"]:::hop2
  p0 -->|"blamed Twilio"| k0
  p1["Webflow<br/>posted +4 h 37 min, did not name AWS"]:::timing
  root -.-> p1
  k1["Rootly<br/>+10 h 23 min"]:::hop2
  p1 -->|"blamed Webflow"| k1
  p2["Baseten<br/>posted +4 min"]:::blames
  root --> p2
  k2["Zed<br/>+26 h 20 min"]:::hop2
  p2 -->|"blamed Baseten"| k2
  me["Descope (this incident)<br/>posted −11 min"]:::me
  before --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2025-10-20 07:00 UTC: We are currently investigating this incident..
- **identified** 2025-10-20 07:29 UTC: We are continuing to work on a fix for this incident. We have identified related to issue on AWS cloud provider.
- **identified** 2025-10-20 08:18 UTC: Impact on another provider (Vercel) is impacting also console.
- **identified** 2025-10-20 08:24 UTC: Console is recovering partially .
- **monitoring** 2025-10-20 09:25 UTC: AWS implemented a fix, error level seem to go down drastically We are currently monitoring the result. .
- **resolved** 2025-10-20 09:25 UTC: This incident has been resolved..


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Canonical: https://rewindex.com/company/descope/incidents/cmgytasyb00qm7z7em95n5md4 · Markdown: https://rewindex.com/company/descope/incidents/cmgytasyb00qm7z7em95n5md4.md · JSON: https://rewindex.com/api/v1/companies/descope/incidents/cmgytasyb00qm7z7em95n5md4 · Generated 2026-10-19T23:18:12.336Z