# Deepgram: Elevated errors from authentication services at one datacenter

> Deepgram status incident “Elevated errors from authentication services at one datacenter” on 2026-10-29: impact minor (vendor’s label), 10 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/deepgram/incidents/tc9vtxn72xd9
Last updated: 2026-10-29T16:13:44Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-29 16:02 UTC · Resolved: 2026-10-29 16:12 UTC · Duration: 10 min
- Updates: 2 · Affected components:  - Batch API, Deepgram Public API - api.deepgram.com,  - DG Whisper Cloud,  - Streaming API,  - TTS API,  - Voice Agent API,  - Voice Agent API: Downstream Providers
- [Vendor status page: https://status.deepgram.com/incidents/tc9vtxn72xd9](https://status.deepgram.com/incidents/tc9vtxn72xd9)
- [Company: Deepgram](https://rewindex.com/company/deepgram.md)

## Timeline of updates

- **investigating** 2026-10-29 15:17 UTC: We are investigating elevated errors with authentication services at one of our US datacenters. Some API requests and Voice Agent sessions routed there may fail with 5xx errors, and some transcription callbacks sent from that datacenter may carry an invalid Dg-Token header.
- **resolved** 2026-10-29 16:12 UTC: Between 15:17 and 15:45 UTC on October 29, an issue with authentication services at one of our US datacenters caused some API requests and Voice Agent sessions to fail with 5xx errors, and some transcription callbacks sent from that datacenter to carry an invalid Dg-Token header. A fix was deployed at 15:45 UTC and error rates returned to normal. This incident is resolved. All systems are operational.

## Rewindex changes for this incident

- 2026-10-29 16:13 UTC: [Incident updated: Elevated errors from authentication services at one datacenter](https://rewindex.com/change/r968038fd3a52d1.md)

## Cite this

Status incident (vendor impact label: minor) posted by Deepgram, started 2026-10-29 16:02 UTC, resolved after 10 min, 2 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/deepgram/incidents/tc9vtxn72xd9
- Citation: Deepgram, “Elevated errors from authentication services at one datacenter” (2026-10-29 16:02 UTC). Archived by Rewindex: https://rewindex.com/company/deepgram/incidents/tc9vtxn72xd9 (CC BY 4.0).
- Markdown link: `[Deepgram: Elevated errors from authentication services at one datacenter (2026-10-29)](https://rewindex.com/company/deepgram/incidents/tc9vtxn72xd9)`


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Canonical: https://rewindex.com/company/deepgram/incidents/tc9vtxn72xd9 · Markdown: https://rewindex.com/company/deepgram/incidents/tc9vtxn72xd9.md · JSON: https://rewindex.com/api/v1/companies/deepgram/incidents/tc9vtxn72xd9 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:40:00.873Z