# Deepgram: Elevated 5xx Errors

> Deepgram status incident “Elevated 5xx Errors” on 2026-10-22: impact major (vendor’s label), 18 h, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/deepgram/incidents/jw678tkh271j
Last updated: 2026-10-23T11:03:50Z

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-10-22 17:06 UTC · Resolved: 2026-10-23 11:00 UTC · Duration: 18 h
- Updates: 4 · Affected components:  - Batch API, Deepgram Public API - api.deepgram.com,  - DG Whisper Cloud,  - Streaming API,  - TTS API,  - Voice Agent API,  - Voice Agent API: Downstream Providers
- [Vendor status page: https://status.deepgram.com/incidents/jw678tkh271j](https://status.deepgram.com/incidents/jw678tkh271j)
- [Company: Deepgram](https://rewindex.com/company/deepgram.md)

## Timeline of updates

- **investigating** 2026-10-22 17:06 UTC: We are currently investigating elevated 5xx errors with authentication services at one of our datacenters.
- **investigating** 2026-10-22 17:14 UTC: We are continuing to investigate this issue.
- **monitoring** 2026-10-22 17:29 UTC: We have identified the issue & are monitoring the solution.
- **resolved** 2026-10-23 11:00 UTC: Between 16:00 and 17:09 UTC on October 22, some API requests returned 5xx errors because of an issue with authentication services at one of our datacenters. This incident is resolved. All systems are operational.

## Rewindex changes for this incident

- 2026-10-22 17:06 UTC: [Major incident: Elevated 5xx Errors](https://rewindex.com/change/i168adebad45243.md)
- 2026-10-22 17:23 UTC: [Incident updated: Elevated 5xx Errors](https://rewindex.com/change/r2da6bf6139866c.md)
- 2026-10-22 17:33 UTC: [Incident updated: Elevated 5xx Errors](https://rewindex.com/change/r16ce2e6bc8396e.md)
- 2026-10-23 11:03 UTC: [Incident updated: Elevated 5xx Errors](https://rewindex.com/change/rd0d309933cb882.md)

## Cite this

Status incident (vendor impact label: major) posted by Deepgram, started 2026-10-22 17:06 UTC, resolved after 18 h, 4 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/deepgram/incidents/jw678tkh271j
- Citation: Deepgram, “Elevated 5xx Errors” (2026-10-22 17:06 UTC). Archived by Rewindex: https://rewindex.com/company/deepgram/incidents/jw678tkh271j (CC BY 4.0).
- Markdown link: `[Deepgram: Elevated 5xx Errors (2026-10-22)](https://rewindex.com/company/deepgram/incidents/jw678tkh271j)`


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Canonical: https://rewindex.com/company/deepgram/incidents/jw678tkh271j · Markdown: https://rewindex.com/company/deepgram/incidents/jw678tkh271j.md · JSON: https://rewindex.com/api/v1/companies/deepgram/incidents/jw678tkh271j · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:02:35.900Z