# Deepgram: Voice Agent API Degraded Performance

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-03-18 15:00 UTC · Resolved: 2026-03-18 17:00 UTC · Duration: 2.0 h
- Updates: 3 · Affected components: Deepgram Public API (api.deepgram.com) - Voice Agent API: Downstream Providers, Voice Agent API: Downstream Providers
- [Vendor status page: https://stspg.io/wn34n9m9s4zr](https://stspg.io/wn34n9m9s4zr)
- [Company: Deepgram](https://rewindex.com/company/deepgram.md)

## Timeline of updates

- **identified** 2026-03-18 15:00 UTC: There is an ongoing OpenAI outage that is affecting our Voice Agent. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models\#using-multiple-llm-providers) in your Voice Agent configuration.
- **identified** 2026-03-18 15:30 UTC: We are continuing to monitor this issue.
- **resolved** 2026-03-18 17:00 UTC: This incident has been resolved.


---
Canonical: https://rewindex.com/company/deepgram/incidents/gcngqbtdgp5q · Markdown: https://rewindex.com/company/deepgram/incidents/gcngqbtdgp5q.md · JSON: https://rewindex.com/api/v1/companies/deepgram/incidents/gcngqbtdgp5q · Generated 2026-10-18T09:41:13.865Z