# Deepgram: Issues with downstream LLM provider in Voice Agent API

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-02-04 16:52 UTC · Resolved: 2026-02-04 18:47 UTC · Duration: 1.9 h
- Updates: 2 · Affected components: Deepgram Public API (api.deepgram.com) - Voice Agent API: Downstream Providers, Voice Agent API: Downstream Providers, Deepgram Public API (api.deepgram.com) - Voice Agent API, Voice Agent API
- [Vendor status page: https://stspg.io/6bsfnfgfln8m](https://stspg.io/6bsfnfgfln8m)
- [Company: Deepgram](https://rewindex.com/company/deepgram.md)

## Part of an outage event

- [Anthropic outage, Feb 4, 2026: 8 vendors, 8 incidents](https://rewindex.com/events/2026-02-04-anthropic)
- This incident blames Anthropic as the cause. (hop 1, posted +13 min vs Anthropic’s own post)
- Evidence: “…0 UTC / 8:20 PT and 16:55 UTC / 8:55 PT We are currently seeing elevated error rates from Anthropic models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/doc…”

```mermaid
flowchart LR
  root["Anthropic<br/>posted 16:39 UTC"]:::root
  h1["Within an hour<br/>2 vendors, 2 blamed Anthropic<br/>Cursor, Deepgram"]:::blames
  root --> h1
  me["Deepgram (this incident)<br/>posted +13 min"]:::me
  h1 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **identified** 2026-02-04 16:52 UTC: We are currently seeing elevated error rates from Anthropic models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models\#using-multiple-llm-providers) in your Voice Agent configuration, including at least one non-Anthropic think provider. The incident started at 16:34 UTC
- **resolved** 2026-02-04 18:47 UTC: The downstream provider indicated the issue was resolved. There was an outage between 16:20 UTC / 8:20 PT and 16:55 UTC / 8:55 PT


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Canonical: https://rewindex.com/company/deepgram/incidents/81sm0xm7cxct · Markdown: https://rewindex.com/company/deepgram/incidents/81sm0xm7cxct.md · JSON: https://rewindex.com/api/v1/companies/deepgram/incidents/81sm0xm7cxct · Generated 2026-10-19T23:15:55.178Z