# Deepgram: Issues with downstream LLM provider in Voice Agent API

> Deepgram status incident “Issues with downstream LLM provider in Voice Agent API” on 2026-02-17: impact none (vendor’s label), 4.0 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/deepgram/incidents/5vx0zn774t72
Last updated: 2026-02-17T20:16:51Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-02-17 16:15 UTC · Resolved: 2026-02-17 20:16 UTC · Duration: 4.0 h
- Updates: 2 · Affected components: Deepgram Public API (api.deepgram.com) - Voice Agent API, Voice Agent API
- [Vendor status page: https://stspg.io/29xh5qfjpjvt](https://stspg.io/29xh5qfjpjvt)
- [Company: Deepgram](https://rewindex.com/company/deepgram.md)

## Timeline of updates

- **investigating** 2026-02-17 16:15 UTC: We are currently seeing elevated error rates from OpenAI models. To avoid downtime, please define multiple LLM providers (https://developers.deepgram.com/docs/voice-agent-llm-models\#using-multiple-llm-providers) in your Voice Agent configuration, including at least one non-OpenAI think provider. The incident started at 14:40 UTC.
- **resolved** 2026-02-17 20:16 UTC: As of 10:00 UTC, the issues from OpenAI models is being resolved.

## Cite this

Status incident (vendor impact label: none) posted by Deepgram, started 2026-02-17 16:15 UTC, resolved after 4.0 h, 2 update(s).

- Canonical URL: https://rewindex.com/company/deepgram/incidents/5vx0zn774t72
- Citation: Deepgram, “Issues with downstream LLM provider in Voice Agent API” (2026-02-17 16:15 UTC). Archived by Rewindex: https://rewindex.com/company/deepgram/incidents/5vx0zn774t72 (CC BY 4.0).
- Markdown link: `[Deepgram: Issues with downstream LLM provider in Voice Agent API (2026-02-17)](https://rewindex.com/company/deepgram/incidents/5vx0zn774t72)`


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Canonical: https://rewindex.com/company/deepgram/incidents/5vx0zn774t72 · Markdown: https://rewindex.com/company/deepgram/incidents/5vx0zn774t72.md · JSON: https://rewindex.com/api/v1/companies/deepgram/incidents/5vx0zn774t72 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:00:25.257Z