# dbt Labs: User Login Sessions Terminated

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-08 18:30 UTC · Resolved: 2026-09-08 23:16 UTC · Duration: 4.8 h
- Updates: 7 · Affected components: 01JBCBN03H4FGAAWPQS7HX59PT, 01JBCBN1AW6Q21ZNR0X8TM6MM9, 01JBCBN2K32S7XCJG8SF7RRKVJ, 01JBCBN53N565X1EV53VX18B42, 01JBCBN6BRVGHNRTC79JR0YY0P, 01JBCQQ3WMAXC6ZP40RWGDBZFB, 01JBCQTZFZ73R1ZG8M217MEZHZ, 01JBCQZTCPRG66W2DVQSE265PH, 01JH8R89TYYMRRHYT0MG0N4T39, 01JRKCJTC3DRF4RDE93M8FRR8K, 01K1EH8NNF9DCVTK78N8Y5YV3H, 01K4T29F39EV4RJ7JGD37PJ5M1, 01KF46A8MMBTRWSMS0G7ANRXN1, 01KSMXDZMP27TC0A35TJ4QG71H, 01KX12QA4HVTD5M3GNBE47N8P4
- [Vendor status page: https://status.getdbt.com/incidents/01M215CXW5QWA3D735NJMBJT64](https://status.getdbt.com/incidents/01M215CXW5QWA3D735NJMBJT64)
- [Company: dbt Labs](https://rewindex.com/company/dbt-labs.md)

## Summary

dbt Platform users were logged out of active sessions and temporarily unable to log in during a major incident starting 2026-09-08 18:30 UTC. The incident lasted 4 h 46 min and was resolved at 2026-09-08 23:16 UTC after a fix was deployed to prevent sessions from terminating. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-08 18:44 UTC: We're investigating an issue with dbt Platform logins where users may have been logged out of active sessions and unable to login for a period of time. The service has recovered and we will continue to provide more information as it becomes available.
- **investigating** 2026-09-08 18:51 UTC: We're investigating an issue with dbt Platform logins where users may have been logged out of active sessions and unable to login for a period of time. The service has recovered and we will continue to provide more information as it becomes available.
- **identified** 2026-09-08 19:44 UTC: We have identified the cause of the current issue affecting login sessions. Our team is actively working on a fix. We will provide an update by 20:30 UTC
- **identified** 2026-09-08 20:30 UTC: Our team is still actively working on a fix. We will provide an update by 21:00 UTC
- **identified** 2026-09-08 22:17 UTC: Our team is still actively working on a fix to prevent sessions from terminating. We will provide an update by 23:00 UTC
- **monitoring** 2026-09-08 22:54 UTC: A fix has been deployed and we are monitoring the results. If you continue to experience issues, please contact support. Next update by 00:00 UTC or sooner if the status changes.
- **resolved** 2026-09-08 23:16 UTC: The issue has been resolved, and all affected systems are now functioning normally.   Please contact Support via email support@getdbt.com "support@getdbt.com": http://support@getdbt.com if you continue to experience login issues and are unsure of the root cause.

## Rewindex changes for this incident

- 2026-09-08 18:30 UTC: [Major incident: User Login Sessions Terminated](https://rewindex.com/change/i909d70a7357934.md)


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Canonical: https://rewindex.com/company/dbt-labs/incidents/01M215CXW5QWA3D735NJMBJT64 · Markdown: https://rewindex.com/company/dbt-labs/incidents/01M215CXW5QWA3D735NJMBJT64.md · JSON: https://rewindex.com/api/v1/companies/dbt-labs/incidents/01M215CXW5QWA3D735NJMBJT64 · Generated 2026-10-18T09:46:38.348Z