# dbt Labs: New user onboarding issue for trial sign-ups

> dbt Labs status incident “New user onboarding issue for trial sign-ups” on 2026-09-03: impact none (vendor’s label), 1 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/dbt-labs/incidents/01M1KQ2TGGX6KZ3GANYG9FY5X2
Last updated: 2026-09-03T13:25:48Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-09-03 13:24 UTC · Resolved: 2026-09-03 13:25 UTC · Duration: 1 min
- Updates: 2
- [Vendor status page: https://status.getdbt.com/incidents/01M1KQ2TGGX6KZ3GANYG9FY5X2](https://status.getdbt.com/incidents/01M1KQ2TGGX6KZ3GANYG9FY5X2)
- [Company: dbt Labs](https://rewindex.com/company/dbt-labs.md)

## Timeline of updates

- **monitoring** 2026-09-03 13:24 UTC: A configuration change affecting new account onboarding caused some customers signing up for a dbt State or dbt Wizard trial to be unable to create a project or proceed past the billing setup step. This impacted new trial sign-ups between 2026-09-03 11:48 UTC and 2026-09-03 12:53 UTC. The issue was resolved and all affected systems are functioning normally. Please contact Support at support@getdbt.com "support@getdbt.com": mailto:support@getdbt.com if you continue to experience issues or have any follow-up questions.
- **resolved** 2026-09-03 13:25 UTC: A configuration change affecting new account onboarding caused some customers signing up for a dbt State or dbt Wizard trial to be unable to create a project or proceed past the billing setup step. This impacted new trial sign-ups between 2026-09-03 11:48 UTC and 2026-09-03 12:53 UTC. The issue was resolved and all affected systems are functioning normally. Please contact Support at support@getdbt.com "support@getdbt.com": mailto:support@getdbt.com if you continue to experience issues or have any follow-up questions.

## Cite this

Status incident (vendor impact label: none) posted by dbt Labs, started 2026-09-03 13:24 UTC, resolved after 1 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/dbt-labs/incidents/01M1KQ2TGGX6KZ3GANYG9FY5X2
- Citation: dbt Labs, “New user onboarding issue for trial sign-ups” (2026-09-03 13:24 UTC). Archived by Rewindex: https://rewindex.com/company/dbt-labs/incidents/01M1KQ2TGGX6KZ3GANYG9FY5X2 (CC BY 4.0).
- Markdown link: `[dbt Labs: New user onboarding issue for trial sign-ups (2026-09-03)](https://rewindex.com/company/dbt-labs/incidents/01M1KQ2TGGX6KZ3GANYG9FY5X2)`


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Canonical: https://rewindex.com/company/dbt-labs/incidents/01M1KQ2TGGX6KZ3GANYG9FY5X2 · Markdown: https://rewindex.com/company/dbt-labs/incidents/01M1KQ2TGGX6KZ3GANYG9FY5X2.md · JSON: https://rewindex.com/api/v1/companies/dbt-labs/incidents/01M1KQ2TGGX6KZ3GANYG9FY5X2 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:50:08.214Z