# Dashlane: Slowness when using the Dashlane apps or not able to Login

> Dashlane reported a critical incident causing app slowness or inability to log in, starting 2026-10-27 10:21 UTC. It was still open when archived, open for 0 min at the last update; Dashlane said its team was investigating, with no cause or fix stated.

Canonical: https://rewindex.com/company/dashlane/incidents/6ae07b24ab895c05f8cfeca9
Last updated: 2026-10-27T17:43:57Z

- Impact (vendor’s label): critical
- Status: resolved · edited after publishing
- Started: 2026-10-27 10:21 UTC · Resolved: 2026-10-27 17:34 UTC · Duration: 7.2 h
- Updates: 6 · Affected components: 2FA recovery codes by SMS, Account Creation, Admin Console, Android app, Autofill, Chrome extension, Confidential SSO (Single-sign-on), Credential Risk Detection, Customer Support, Dark Web Insights, Dark Web Monitoring, Edge extension, Email notifications, Firefox extension, iOS (Apple) app, Nudges, Omnix, Paid plans' purchase, Passkeys, Password Management, Safari app, SCIM, Sharing, Single sign-on (SSO), Sync, Two-factor authentication (2FA), VPN, Web app, Website
- [Vendor status page: https://status.dashlane.com/pages/incident/5aabcb89fccc4b04d3774443/6ae07b24ab895c05f8cfeca9](https://status.dashlane.com/pages/incident/5aabcb89fccc4b04d3774443/6ae07b24ab895c05f8cfeca9)
- [Company: Dashlane](https://rewindex.com/company/dashlane.md)

## Summary

Dashlane reported a critical incident causing app slowness or inability to log in, starting 2026-10-27 10:21 UTC. It was still open when archived, open for 0 min at the last update; Dashlane said its team was investigating, with no cause or fix stated. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-10-27 10:21 UTC: We are currently facing difficulties logging into the platform. Our team is actively investigating the issue. We will provide another update as soon as we have more information. We apologize for the inconvenience and appreciate your patience
- **monitoring** 2026-10-27 10:30 UTC: Between 10:00 and 10:25 UTC today, we experienced a disruption that affected Dashlane. During this period, you might have experienced general platform slowness or faced errors when trying to log in.  We are pleased to report that the issue has been successfully mitigated and all services are now fully recovered and operating normally, we are currently keeping it under monitoring. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. We will provide a further update once our investigation is complete.
- **investigating** 2026-10-27 12:56 UTC: Following our earlier service disruption, a subset of customers are reporting an unexpected error message when logging in. Our team is currently investigating and working to surpass the situation. Thank you for your understanding.
- **investigating** 2026-10-27 14:52 UTC: Our team continues to actively investigate this situation, and we suspect it could be connected with the incident declared by Cloudflare, which has confirmed a third-party issue affecting certain vendor firewalls following a recent firmware upgrade. When traffic passes through an affected firewall, the firewall blocks the connection during inspection, and the browser shows "This site can't be reached" Possible Workaround: If you're affected, try connecting from a different network (for example, a mobile hotspot). IT admins can also contact their firewall vendor about the recent firmware update. Cloudflare incident: https://www.cloudflarestatus.com/incidents/dk2obcyw2aew
- **monitoring** 2026-10-27 15:38 UTC: Cloudflare has resolved the underlying issue, and we're seeing access recovery for affected users. We're continuing to monitor to confirm all users are fully restored. If you're still seeing "This site can't be reached" or cannot login at Dashlane, please contact our support team. Switching to a different network remains a workaround in the meantime. Cloudflare incident: https://www.cloudflarestatus.com/incidents/dk2obcyw2aew
- **resolved** 2026-10-27 17:34 UTC: This incident is now resolved. We could identify two separate causes: 1. Service disruption: An internal software change caused the initial disruption. The service was restored by reverting the change. 2. Subsequent login issues for some users: A separate third-party issue, confirmed by Cloudflare, caused the errors. Cloudflare has resolved the issue, and access has been restored. Cloudflare incident: cloudflarestatus.com/incidents/dk2obcyw2aew Your data was not affected at any point. We're reviewing both issues to prevent recurrence. If you're still experiencing problems, please contact our support team.

## Rewindex changes for this incident

- 2026-10-27 10:21 UTC: [Critical incident: Slowness when using the Dashlane apps or not able to Login](https://rewindex.com/change/i183e0a09b446d6.md)
- 2026-10-27 10:33 UTC: [Incident updated: Slowness when using the Dashlane apps or not able to Login](https://rewindex.com/change/ra3c944bd843534.md)
- 2026-10-27 13:03 UTC: [Incident updated: Slowness when using the Dashlane apps or not able to Login](https://rewindex.com/change/r06a92796d248ae.md)
- 2026-10-27 14:53 UTC: [Incident updated: Slowness when using the Dashlane apps or not able to Login](https://rewindex.com/change/r37ead98a1c5e2a.md)
- 2026-10-27 15:43 UTC: [Incident updated: Slowness when using the Dashlane apps or not able to Login](https://rewindex.com/change/rcd2c43a1471df2.md)
- 2026-10-27 17:43 UTC: [Incident updated: Slowness when using the Dashlane apps or not able to Login](https://rewindex.com/change/r6d615385f2466d.md)

## Cite this

Status incident (vendor impact label: critical) posted by Dashlane, started 2026-10-27 10:21 UTC, resolved after 7.2 h, 6 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/dashlane/incidents/6ae07b24ab895c05f8cfeca9
- Citation: Dashlane, “Slowness when using the Dashlane apps or not able to Login” (2026-10-27 10:21 UTC). Archived by Rewindex: https://rewindex.com/company/dashlane/incidents/6ae07b24ab895c05f8cfeca9 (CC BY 4.0).
- Markdown link: `[Dashlane: Slowness when using the Dashlane apps or not able to Login (2026-10-27)](https://rewindex.com/company/dashlane/incidents/6ae07b24ab895c05f8cfeca9)`


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Canonical: https://rewindex.com/company/dashlane/incidents/6ae07b24ab895c05f8cfeca9 · Markdown: https://rewindex.com/company/dashlane/incidents/6ae07b24ab895c05f8cfeca9.md · JSON: https://rewindex.com/api/v1/companies/dashlane/incidents/6ae07b24ab895c05f8cfeca9 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:26:01.716Z