# Daily: Problems connecting to rooms

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-03-13 20:36 UTC · Resolved: 2023-03-13 23:10 UTC · Duration: 2.6 h
- Updates: 3 · Affected components: Core Call Experience
- [Vendor status page: https://stspg.io/6kpymdptswk1](https://stspg.io/6kpymdptswk1)
- [Company: Daily](https://rewindex.com/company/daily.md)

## Timeline of updates

- **investigating** 2023-03-13 20:36 UTC: We're investigating reports of problems when trying to join calls.
- **monitoring** 2023-03-13 20:46 UTC: We've identified an issue that was causing some users to receive an error when trying to join a call. Affected users would see an error in the console starting with "web socket connection failed". We've rolled back a platform update from earlier today, and the errors have stopped. We're still diagnosing the problem with the platform update, but operations are back to normal.
- **resolved** 2023-03-13 23:10 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/daily/incidents/hp4b58ghvgj8 · Markdown: https://rewindex.com/company/daily/incidents/hp4b58ghvgj8.md · JSON: https://rewindex.com/api/v1/companies/daily/incidents/hp4b58ghvgj8 · Generated 2026-10-20T01:32:22.833Z