# Daily: Problems connecting to rooms

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-08-24 17:16 UTC · Resolved: 2022-08-24 18:11 UTC · Duration: 56 min
- Updates: 4 · Affected components: Core Call Experience
- [Vendor status page: https://stspg.io/btx6qtjlv12w](https://stspg.io/btx6qtjlv12w)
- [Company: Daily](https://rewindex.com/company/daily.md)

## Timeline of updates

- **investigating** 2022-08-24 17:16 UTC: We are investigating an AWS issue with API Gateways in the us-west-2 region that is preventing some users from joining Daily sessions.
- **investigating** 2022-08-24 17:32 UTC: We've temporarily removed our affected us-west-2 API Gateways while AWS works to resolve the underlying issues. That should solve the problem that was preventing users from joining calls. Existing call sessions should be unaffected. We're closely monitoring other parts of our infrastructure, and we'll provide updates here if further issues emerge.
- **monitoring** 2022-08-24 17:58 UTC: We've confirmed that the issues with joining calls were a result of an AWS incident posted on their status site. AWS has resolved that incident, and we're seeing successful responses from our us-west-2 resources in our staging environment. We should be re-enabling our us-west-2 API Gateways shortly.
- **resolved** 2022-08-24 18:11 UTC: We've re-enabled our API Gateways in us-west-2, and users are connecting to rooms successfully. This incident is resolved.


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Canonical: https://rewindex.com/company/daily/incidents/dtsw8zbhs2fm · Markdown: https://rewindex.com/company/daily/incidents/dtsw8zbhs2fm.md · JSON: https://rewindex.com/api/v1/companies/daily/incidents/dtsw8zbhs2fm · Generated 2026-10-20T00:05:35.390Z