# Daily: Audio and video calls impacted by an ongoing incident in us-east-1

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-12-07 17:43 UTC · Resolved: 2021-12-08 13:13 UTC · Duration: 20 h
- Updates: 3 · Affected components: Core Call Experience
- [Vendor status page: https://stspg.io/7b811zfwgfq9](https://stspg.io/7b811zfwgfq9)
- [Company: Daily](https://rewindex.com/company/daily.md)

## Part of an outage event

- [AWS us-east-1 outage, Dec 7, 2021: 71 vendors, 77 incidents](https://rewindex.com/events/2021-12-07-aws-us-east-1)
- This incident blames AWS as the cause. (hop 1, posted +1 h 53 min vs the first vendor naming AWS)
- Evidence: “…Audio and video calls impacted by an ongoing incident in us-east-1 AWS has resolved the regional issues in us-east-1. We have re-activated the us-east-1 region for new audio and video calls. AWS has r…”

```mermaid
flowchart LR
  root["AWS us-east-1<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>11 vendors, 9 blamed AWS<br/>Aptible, Firebolt, Honeycomb +8"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>16 vendors, 12 blamed AWS<br/>Maven Central, Pusher, Confluent +13"]:::blames
  root --> h4
  later["Later<br/>3 vendors, 2 blamed AWS<br/>Segment, Confluent, Doppler"]:::blames
  root --> later
  me["Daily (this incident)<br/>posted +1 h 53 min"]:::me
  h4 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2021-12-07 17:43 UTC: Users close to the us-east-1 (Northern Virginia) region of AWS may be unable to join video calls.  We are investigating.
- **monitoring** 2021-12-07 18:19 UTC: We have attempted to work around this AWS issue for users that would normally be routed to our us-east-1 resources by temporarily removing all of our us-east-1 DNS records from our AWS API Gateway configurations whilst we wait for AWS to recover the region. We'll continue to monitor the situation.
- **resolved** 2021-12-08 13:13 UTC: AWS has resolved the regional issues in us-east-1.  We have re-activated the us-east-1 region for new audio and video calls.

## Rewindex changes for this incident

- 2021-12-07 17:43 UTC: [Major incident: Audio and video calls impacted by an ongoing incident in us-east-1](https://rewindex.com/change/i48b02961382a05.md)


---
Canonical: https://rewindex.com/company/daily/incidents/blz99tjrvjcj · Markdown: https://rewindex.com/company/daily/incidents/blz99tjrvjcj.md · JSON: https://rewindex.com/api/v1/companies/daily/incidents/blz99tjrvjcj · Generated 2026-10-20T01:33:40.929Z