# Daily: Issues connecting to calls.

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2023-02-06 15:01 UTC · Resolved: 2023-02-06 17:33 UTC · Duration: 2.5 h
- Updates: 5 · Affected components: API, Core Call Experience, Media Services, Recording/Live Streaming
- [Vendor status page: https://stspg.io/hphcx21lrnzd](https://stspg.io/hphcx21lrnzd)
- [Company: Daily](https://rewindex.com/company/daily.md)

## Timeline of updates

- **investigating** 2023-02-06 15:01 UTC: We're investigating an issue preventing some users from connecting to calls.
- **identified** 2023-02-06 15:21 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2023-02-06 15:23 UTC: We have identified the issue and are applying a fix.
- **monitoring** 2023-02-06 16:08 UTC: A fix has been applied and we are monitoring to be sure that all underlying issues are resolved.
- **resolved** 2023-02-06 17:33 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2023-02-06 15:01 UTC: [Critical incident: Issues connecting to calls.](https://rewindex.com/change/i83244d4157ff9f.md)


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Canonical: https://rewindex.com/company/daily/incidents/9l2t76qhg1qw · Markdown: https://rewindex.com/company/daily/incidents/9l2t76qhg1qw.md · JSON: https://rewindex.com/api/v1/companies/daily/incidents/9l2t76qhg1qw · Generated 2026-10-20T01:33:58.203Z