# Daily: Issues connecting to rooms

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-09-28 16:57 UTC · Resolved: 2022-09-28 23:39 UTC · Duration: 6.7 h
- Updates: 5 · Affected components: Core Call Experience
- [Vendor status page: https://stspg.io/v5xlq8bx1fsx](https://stspg.io/v5xlq8bx1fsx)
- [Company: Daily](https://rewindex.com/company/daily.md)

## Part of an outage event

- [AWS outage, Sep 28, 2022: 16 vendors, 16 incidents](https://rewindex.com/events/2022-09-28-aws)
- This incident blames AWS as the cause. (hop 1, posted +0 min vs the first vendor naming AWS)
- Evidence: “…Issues connecting to rooms AWS has resolved their issue, and our operations have returned to normal. AWS has acknowledged an issue with API Gateway in the \<tt\>us-west-2\</tt\> region. We're routing API…”

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>3 vendors, 3 blamed AWS<br/>Daily, Unbounce, Gusto"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>3 vendors, 3 blamed AWS<br/>Lever, Jira, Confluence"]:::blames
  root --> h4
  me["Daily (this incident)<br/>posted +0 min"]:::me
  h1 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2022-09-28 16:57 UTC: We're investigating an issue preventing some users from connecting to rooms in the \<tt\>us-west-2\</tt\> region.
- **identified** 2022-09-28 17:11 UTC: We're routing around a possible networking issue to our API gateways in \<tt\>us-west-2\</tt\>. This should allow your users to connect to calls, but we're still watching for other networking problems or follow-on effects\<a href="https://news.ycombinator.com/item?id=33010341" target="\_blank"\>.\</a\>
- **monitoring** 2022-09-28 17:41 UTC: AWS has acknowledged an issue with API Gateway in the \<tt\>us-west-2\</tt\> region. We're routing API requests to other regions for now, so everything should be operating normally for you and your users. We'll leave this issue open until AWS has resolved their underlying issue and our health checks return to normal.
- **monitoring** 2022-09-28 19:02 UTC: We're still watching the ongoing AWS status incident until it's resolved. We'll provide another update if anything changes in the meantime.
- **resolved** 2022-09-28 23:39 UTC: AWS has resolved their issue, and our operations have returned to normal.


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Canonical: https://rewindex.com/company/daily/incidents/6594c24c5yyp · Markdown: https://rewindex.com/company/daily/incidents/6594c24c5yyp.md · JSON: https://rewindex.com/api/v1/companies/daily/incidents/6594c24c5yyp · Generated 2026-10-20T02:21:17.406Z