# Customer.io: Investigating issues with the Agent

> Customer.io status incident “Investigating issues with the Agent” on 2026-09-03: impact minor (vendor’s label), 0 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/customer-io/incidents/f33fk5l95vqk
Last updated: 2026-09-03T17:34:29Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-03 17:34 UTC · Resolved: 2026-09-03 17:34 UTC · Duration: 0 min
- Updates: 3
- [Vendor status page: https://status.customerio.com/incidents/f33fk5l95vqk](https://status.customerio.com/incidents/f33fk5l95vqk)
- [Company: Customer.io](https://rewindex.com/company/customer-io.md)

## Timeline of updates

- **identified** 2026-09-03 17:29 UTC: Our team has found an issue causing degraded experiences for interactions with the Agent within customer.io. We are working on a fix now.
- **monitoring** 2026-09-03 17:32 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-09-03 17:34 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Customer.io, started 2026-09-03 17:34 UTC, resolved after 0 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/customer-io/incidents/f33fk5l95vqk
- Citation: Customer.io, “Investigating issues with the Agent” (2026-09-03 17:34 UTC). Archived by Rewindex: https://rewindex.com/company/customer-io/incidents/f33fk5l95vqk (CC BY 4.0).
- Markdown link: `[Customer.io: Investigating issues with the Agent (2026-09-03)](https://rewindex.com/company/customer-io/incidents/f33fk5l95vqk)`


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Canonical: https://rewindex.com/company/customer-io/incidents/f33fk5l95vqk · Markdown: https://rewindex.com/company/customer-io/incidents/f33fk5l95vqk.md · JSON: https://rewindex.com/api/v1/companies/customer-io/incidents/f33fk5l95vqk · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:08:26.219Z