# Customer.io: Some customers are experiencing data processing delays

> Customer.io status incident “Some customers are experiencing data processing delays” on 2026-07-15: impact minor (vendor’s label), 0 min, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/customer-io/incidents/d9cl9y4bgh3j
Last updated: 2026-07-15T19:46:04Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-15 19:46 UTC · Resolved: 2026-07-15 19:46 UTC · Duration: 0 min
- Updates: 4 · Affected components: Data Processing
- [Vendor status page: https://status.customerio.com/incidents/d9cl9y4bgh3j](https://status.customerio.com/incidents/d9cl9y4bgh3j)
- [Company: Customer.io](https://rewindex.com/company/customer-io.md)

## Timeline of updates

- **investigating** 2026-07-15 17:19 UTC: Our engineers are currently looking into an issue that is causing data processing delays for some customers in our EU region. Thank you for patience and we apologize for the inconvenience.
- **identified** 2026-07-15 17:35 UTC: We've identified the cause of the event processing delays and our team is working on a fix. Thank you for your patience and we'll update again as we make progress.
- **monitoring** 2026-07-15 17:51 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-07-15 19:46 UTC: This incident is resolved. Thank you for your patience!

## Cite this

Status incident (vendor impact label: minor) posted by Customer.io, started 2026-07-15 19:46 UTC, resolved after 0 min, 4 update(s).

- Canonical URL: https://rewindex.com/company/customer-io/incidents/d9cl9y4bgh3j
- Citation: Customer.io, “Some customers are experiencing data processing delays” (2026-07-15 19:46 UTC). Archived by Rewindex: https://rewindex.com/company/customer-io/incidents/d9cl9y4bgh3j (CC BY 4.0).
- Markdown link: `[Customer.io: Some customers are experiencing data processing delays (2026-07-15)](https://rewindex.com/company/customer-io/incidents/d9cl9y4bgh3j)`


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Canonical: https://rewindex.com/company/customer-io/incidents/d9cl9y4bgh3j · Markdown: https://rewindex.com/company/customer-io/incidents/d9cl9y4bgh3j.md · JSON: https://rewindex.com/api/v1/companies/customer-io/incidents/d9cl9y4bgh3j · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:20:10.793Z